Refund Policy

We want every customer to be satisfied. This policy explains when refunds apply and how our warranties work. It is part of our Terms of Service.

Repairs

• If a repair we performed fails within 90 days, we return and fix it at no labor charge. This is the primary remedy for repair issues.
• If we cannot fix the problem we were paid to fix, we refund the labor charged for that repair.
• Diagnostic fees are non-refundable once the diagnosis is performed, but are credited toward a repair approved during the same visit.

Installations

• Cancellation within 3 business days of signing a proposal: full refund of your deposit.
• Cancellation after 3 business days but before equipment is ordered: deposit refunded minus permit fees already paid.
• After equipment is ordered: deposit refunded minus any non-returnable equipment costs and restocking charges imposed by the distributor, which we will document.
• After installation: issues are handled under the 2-year labor warranty and the manufacturer's parts warranty. If a performance problem caused by our installation can't be corrected, we will offer a partial refund proportional to the affected work.

Maintenance plans

• Cancel within 30 days of enrollment with no visits used: full refund.
• After that, you may cancel anytime. We refund the unused portion of your plan minus the standard value of any tune-ups and member discounts already received.
• Monthly installment plans stop billing at the end of the current month after cancellation.

Energy audits

• Cancel at least 24 hours before your audit: full refund.
• Once the on-site testing is completed, the audit fee is non-refundable.
• If your report isn't delivered within 10 business days, you may request a 25% refund of the audit fee.

Not refundable

• Permit and inspection fees paid to government agencies.
• Trip charges for missed appointments without 24 hours' notice.
• Parts or equipment damaged after installation by events outside our control, such as surges, lightning, or flooding.

How to request a refund

Email support@btuconsultingfl.us or call (352) 489-6237 with your name, service address, invoice number, and the reason for your request. We acknowledge within one business day and send a written decision within 10 business days.

Timing

Approved refunds are issued to the original payment method within 10 business days. Card refunds may take 5–7 additional business days to appear. Financed purchases are refunded through the lender.

Disputes

If you disagree with a decision, ask for a review by our general manager. Unresolved disputes follow the mediation process in our Terms of Service.